Meet the job
As a Senior Service Manager, you have oversight of a portfolio of current “Run”- in- production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.
You promote active, strategic customer engagement at the highest stakeholder levels. Collaborating closely with the CS leadership and cross-functional and technical teams, you act as the primary point of contact for your assigned portfolio of customers and Backbase-run or Partner-run programs.
In addition, you bring critical thinking skills and proactive leadership, you champion end-to-end service thinking and align platform development with customers' strategic goals.
Success in this role requires a hands-on, customer-focused and technically minded approach. As a representative of Backbase, you exhibit high responsiveness, motivation, and a clear, mutually beneficial commercial perspective, establishing and nurturing strong relationships with customers while driving business success.
Qualifications
