Service Manager - Advanced Solutions

EquipmentShare is Hiring a Service Manager

EquipmentShare is searching for a Service Manager for our Miami, FL market.

Why We’re a Better Place to Work

• Company provided truck 
• Company provided cell phone or phone stipend
• Relocation assistance
• Medical, Dental and Vision benefits coverage for full-time employees
• 401(k) and company match
• Generous paid time off (PTO) plus company paid holidays
• Fitness Membership stipends plus seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 
• Opportunities for career advancement and professional development

Primary Responsibilities

● • Oversee and coordinate the quality performance of equipment mechanics
and service personnel, ensuring that all repairs and maintenance are completed to the
highest standards.
● • Manage the scheduling and timely completion of repairs for both
customer-owned and company-owned rental equipment, minimizing downtime and ensuring
operational efficiency.
● • Cultivate and maintain strong relationships with existing customers, ensuring
100% customer satisfaction by providing exceptional service and proactive communication.
Keep customers informed of new or additional solutions from EquipmentShare that could
enhance their business operations.
● • Address and resolve customer inquiries, requests, complaints, or other
communications promptly and professionally, ensuring a positive customer experience.
● • Provide technical assistance to the service team, diagnosing and repairing
equipment when necessary, ensuring repairs are carried out efficiently and effectively.
● • Lead the training and development of service personnel, fostering a safe and
productive work environment. Continuously monitor and ensure compliance with safety
protocols and procedures.
● • Maintain flexibility to be on-call as needed, and be willing to work extended
hours when necessary to meet customer and operational demands.

About You

● At EquipmentShare, we are driven by the mission to revolutionize an entire industry, a goal
that requires dedication, innovation, and a passion for excellence. We seek individuals who
share our vision and are excited by the challenge. In return, we offer opportunities for
professional growth, personal success, and the chance to make a meaningful impact in an
industry that has long been resistant to change. 

Skills & Qualifications 

Extensive industry knowledge, preferably within the rental sector or a related
construction field. A minimum of three years of experience as a mechanic in commercial
HVAC, power generation, or fluid solutions, along with at least five years of management
experience, is ideal.
● • Strong interpersonal skills, with the ability to effectively communicate,
collaborate, and problem-solve in a fast-paced environment.
● • Ability to adapt to the rapid growth and dynamic nature of the company, with
a commitment to staying current on the latest EquipmentShare products, services, and
industry developments.
● • A competitive spirit with a team-oriented mindset, working towards shared
goals and success. Preference will be given to candidates with experience or a background
in the construction industry.
● At EquipmentShare, we value innovation, dependability, and a passion for making a tangible
difference. If you’re motivated to be part of this transformation, we encourage you to apply.

EquipmentShare is an EOE M/F/D/V