In the coming years, Thoughtworks aims to solidify its position as the strategic partner of choice for clients, focusing on their success. We plan to amplify our impact by reducing buyer friction, increasing deal values, building global capabilities, and enhancing competitiveness. Global service lines will play a pivotal role in realizing this vision and expanding our reach. Our mission is to create and evolve customer-centric services and capabilities that empower clients to grow their businesses through the successful adoption of innovative technologies, engineering practices, and the enablement of digital products and business models.

We seek a Global Service Development Subject Matter Expert (SME) to build services focusing on Generative AI powered Software Delivery Lifecycle (SDLC). This role reports to the Global Service Portfolio Leader and is responsible for spearheading the creation and refinement of service offerings that leverage Generative AI to transform the SDLC for our global customers. The ideal candidate will be a trusted advisor, ensuring alignment of priorities, driving commercial success, and guaranteeing value delivery across client engagements.

Job responsibilities

Portfolio Team Collaboration: Work closely with the global service portfolio leader and team to shape the strategic direction of service offerings.
Service Development & GTM: Work with a small team to create accelerators, sales and delivery collateral and thought leadership when needed.
Thought Leadership: Work with Marketing to develop compelling articles and publications; Be able to present at conferences and client workshops.
Regional Collaboration: Partner with regional representatives to gather insights and continuously enhance service development initiatives.
Solution Development (Pursuit-Specific): Contribute to solution development for critical pursuits and explore new service opportunities based on market demands when part of pursuit teams.
Lead Practitioner: Serve as a lead practitioner with extensive experience in ai-driven agile software development within large enterprises and scaling startups.
Practical AI Expertise: Possess a deep understanding of practical usage of AI and its transformative impact on the entire software delivery lifecycle.
Change Management & Organizational Impact: Grasp the complexities of change management and organizational impact, devising effective solutions and strategies.
Consulting & Enablement Focus: Leverage consulting expertise to create assets that empower consultants to differentiate Thoughtworks in the market and expedite delivery. Develop knowledge management and training programs to build internal capabilities on new services.
Community Building & Capability Development:: Foster a thriving community of Generative AI and SDLC experts across different regions.Also, create a curriculum to drive understanding and adoption of AI-driven SDLC capabilities into the Thoughtworks delivery organization.

Job qualifications

Technical Skills

Proven track record of successfully bringing services to market.
Passion for crafting top-tier, customer-centric services that deliver exceptional value.
Strong grasp of strategy, discovery techniques, lean and agile software development practices, and service evolution/maintenance.
Ability to define and utilize relevant metrics to drive quality outcomes and enable teams to leverage data for improved understanding of client needs, service performance, and customer/business value creation.
Strong understanding of AI and an ability to apply it’s usage to solve real world challenges.

Professional Skills

10+ years of experience in similar roles within the technology or consulting domain, blending product management and hands-on expertise.
Ability to define and execute strategies, shape visions, and translate them into actionable roadmaps with clear business and customer value-based success metrics.
Enjoyment of collaborating with multidisciplinary teams to determine optimal service-market fit and define service roadmaps.
Experience managing stakeholder relationships, proactively identifying and addressing potential organizational roadblocks.
Exceptional interpersonal skills, adeptly navigating challenging situations with diplomacy and securing agreements to advance initiatives.
Ability to clearly articulate value propositions, generating support and buy-in from all stakeholders. Also,Comfort with ambiguity and the ever-evolving pace of change.
Customer-centric leadership, prioritizing Thoughtworks’ customers and their needs in service development.
Deep understanding of knowledge management and training program implementation in large enterprises.
Evangelizing service-oriented thinking, leveraging expertise to advise stakeholders, co-create best practices, identify roadblocks, and collaborate towards swift resolutions,Bias for action, breaking down complex problems into manageable steps.
Enthusiasm for facilitating workshops with stakeholders and clients, both in-person and remotely and Enjoyment of motivating talented individuals to achieve their best work.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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Service Development SME - Generative AI and SDLC