Job Title: Service Desk Technician – 2nd Line
Salary: up to £28,000 per annum
Hours per week: 35 (flexible working options considered in line with business needs)
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.
Closing date: 07 November 2024
Interview date: w/c 11 November
About the role
As part of the Technology team, you will provide 2nd line IT support services remotely and in person as required through the Technology Service Desk. You will help troubleshoot issues whilst ensuring all support is fully documented accurately within the Service Desk in line with agreed SLA’s. You will deliver a high level of support and coaching to end users, ensuring the most cost-effective use of the business applications and systems.
What you'll bring
You will be a competent IT professional with knowledge and experience in several systems including Microsoft Windows and Apple Mac OS, as well as expertise in Workstation administration and Microsoft 365 applications. You will have previous experience in providing service desk support using ITIL best practice, as well as experience of supporting Cloud technologies including Microsoft 365 and Azure. The ideal candidate will have strong interpersonal skills and excellent communication skills, both verbal and written, with the ability to effectively engage with colleagues at all levels in both technical and non-technical language.
Essential criteria
· Highly competent in several systems including, but not limited to, Microsoft Windows, Apple Mac OS, WorkStation administration and Microsoft 365 applications.
· Strong interpersonal skills and excellent communication skills both verbal and in writing, with the ability to communicate with a wide range of colleagues across the organisation in both technical and non-technical language
· A logical approach to problem solving, using own initiative to fix errors with software applications or hardware devices
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you have any queries about the role or recruitment process please reach out to the recruiting manager or the People team.
