Service Desk System Administrator

Job Overview

The local IT team in the Vilnius office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid of routine work and new challenges. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with users of varying technical expertise.

Reports to

IT Team Lead

What will you do?

• Respond to and resolve service desk tasks via communication in MS Teams, ticketing system, or in-person support.
  
• Troubleshoot hardware, software, and network issues for end-users.
  
• Escalate complex issues to higher-level support teams, when necessary, while tracking progress and ensuring resolution.
  
• Install, configure, and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment.
  
• Document all incidents, resolutions, and processes in the ticketing system.
  
• Develop and maintain detailed manuals, guides, and documentation.
  
• Provide basic training and guidance to users on software applications and IT policies.
  
• Ensure compliance with company IT security policies and procedures.

What are we looking for?

• Experience in a service desk or technical support role.
  
• Proficiency with operating systems (e.g., Windows, macOS) and common software (e.g., Microsoft Office 365, Teams).
  
• Experience with Active Directory, GPOs and Intune will be beneficial.
  
• Familiarity with IT ticketing systems.
  
• Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
  
• Strong communication and interpersonal skills.
  
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
  
• Proficiency in English, both written and verbal, to effectively communicate with users and document processes.
  

What additional skills will help you stand out?

• Lithuanian language knowledge.
  
• Russian language knowledge.
  
• Experience with Jira and Confluence.
  
• Experience in Microsoft SCCM and/or PowerShell.
  
• Proficiency with operating systems Linux.
  
• Experience in access management systems and video surveillance.

Work mode

Onsite

The salary range for this role in Vilnius is EUR 2000-2200 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

• Additional paid time off 
• Sick Leave Compensation
• Pregnancy and Childbirth Leave Benefit  
• Career development and education opportunities within the company
• Meal Allowance
• Premium Private Health Care 
• Mental well-being program (iFeel)
• Perks discounts platform (over 450 exclusive discounts)
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• Company events 
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward  

Please submit your CV in English to ensure smooth processing and review.