As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of :
- user assistance for 1200 people in the HQ and branch offices,
- Office applications (standard and business) including treatment, solving and follow-up of issues.
Your missions
- Ensure telephony duty and user reception, following Service Desk opening hours,
- Handling level 1 and 2 incidents and issues in our ticketing tool and ensure the follow up with users,
- Execute analysis and diagnostic for quick answer remotely or escalate issue to the other teams,
- Manage the life cycle (SLA) of each request and issue and provide feedback to our users,
- Contribute to the knowledge base by documenting solutions for common issues and follow them,
- Manage users accounts (access right, password, application access, exchange, …).
- You own a CFC, ES or equivalent diploma in IT,
- You have a first experience in helpdesk or IT support,
- You are familiar with Active Directory (Entra), hardware (computer/laptop/mobile phone), ticketing system (ideally Jira Service Desk),
- You have an excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus),
- You are service-level oriented and your work with ethic, emphasis and client-care,
- You are autonomous, willing to learn and develop your skills and are looking forward to prove your team-spirit to your future colleagues,
- You speak French and English fluently.
SQ2
