Provide comprehensive administrative and technical support to account managers and clients, ensuring seamless operation within the YouTube Content Management System and other company systems.
Job Duties & Responsibilities:
- Provide administrative and user support to the company account managers.
- Resolve common issues raised by 3rd parties and clients within the YouTube Content Management System.
- Manage user accounts within the company systems with precision, ensuring everyone has the right access and permissions.
- Assist and guide users with queries related to company systems, aiming for timely and comprehensive resolution.
- Accurately understand user queries and deliver clear solutions, creating a seamless and positive helpdesk experience.
- Analyze and troubleshoot user-related issues within the company systems, identifying the root cause and implementing the most effective solutions.
- Maintain and contribute to clear documentation related to the Service Desk workflow, ensuring a smooth and efficient operation for everyone.
Requirements
- Minimum 06 months of experience at Orfium Sri Lanka
- Diploma or a partially completed HND or any other equivalent qualification
- Good communication skills in English language (Verbal / Written)
- Good Computer Literacy (MS Office/ Google Sheets)
- Strong communication and interpersonal skills to collaborate effectively with team members and clients
- Attention to Detail
- Ability to manage multiple assignments and work under tight schedules
- Flexible personality and a good team player
- Experience with customer support ticketing systems (e.g., Zendesk, Jira) and other relevant technical tools is a plus.
Benefits
💰 Pegged Salaries to the USD
🏠 Hybrid Work Arrangement
🏦 Performance Bonus
🏥 Private Health Insurance
🌴 Paid Time Off
📚 Accelerated Career Growth
💻 Latest Tech Equipment
🚀 International Exposure
🎳 Team Engagement Allowances
🗣️ Free Mental Health Counselling
🥳 Exciting Company Events
📆 Paid Bereavement Leave
