In a nutshell
As a Service Desk Engineer, you will be responsible for providing direct user support and workplace assistance to users of IT resources. You will manage tasks related to applications and systems to ensure compliance with Service Level Agreements and other contractual commitments. In this role, you will report to the IT Infrastructure Manager and collaborate closely with fellow Service Desk engineers and the ICT department.
How can you help us?
The Service Desk Engineer is expected to align with the overall strategy of Eurofins Clinical Diagnostics, proactively fostering internal and external collaboration. In this role, you will act as the primary point of contact for users regarding IT-related issues, providing support for workplace setups and assisting users with workplace-related queries. All user-reported IT issues will be logged in the Service Management Tool, with appropriate categorisation based on urgency.
You will diagnose and resolve first-line IT problems and, when possible, address second-line issues, ensuring that users are kept informed throughout the process. In addition, you will play a key part in developing user manuals and work instructions, offering training and guidance on the use of our systems and applications.
Part of your responsibilities includes testing, installing, and implementing new versions and functionalities of applications and systems, as well as performing tasks related to configuration, version control, and authorisation management.
Furthermore, you will actively contribute to process improvement by keeping procedures and work instructions up to date. Recurring issues will be identified and reported to the IT Infrastructure Manager for further action. You will support management reporting in accordance with company guidelines and assist in onboarding new employees by introducing them to departmental workflows and processes. It is essential that you adhere to the quality systems based on NEN 7510, ISO 15189, and ISO 14001 standards. In this role, you will be expected to handle personal and health-related data responsibly and securely.
The following qualities are essential to excel in this role:
You will play a key role in maintaining and improving the IT services provided to our users, ensuring smooth and effective operations across the organisation as a whole.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! The Eurofins network of companies believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.
