Salary: £15,000 starting salary
Location: Sidcup Office
Working Hours: 37.5 hours per week (Occasional weekend and late-night work required)
As a Service Desk Apprentice your role is to support the company’s customer base with faults and changes to their communications setup.
Responsibilities
- Taking calls & creating tickets on the CRM system
- Providing guidance to the company’s customers and resolving Tier 1 Fault Tickets
- Programming routers ready for the company’s customers
- Working on fault tickets
- Fault identification
- Learning and developing skills in IT and Telecoms
- Monitoring mailboxes
- Analysing and interpreting data to inform your work.
- Working to tight timescales as part of a high-performing team
- Collation of customer requirements
- Updating customer during any support case
- Work towards the installation and maintenance of Call Management and Call recording applications per customer contract.
- Work to PCT quality standards and best practice recommendations.
- Good communication skills – clear, simple and in plain English
- Good analytical skills
- Team working
- Problem solving
- A good phone manner
- Proficient in Microsoft office programs excel, outlook, word
- Good IT knowledge and a good understanding of networks
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
#LI-Onsite
