This role is primarily responsible for:
Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.
Tasks may include (but are not limited to):
- Account maintenance (password resets, account unlocks, etc.)
- Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
- Remote access (VPN and Portal access, token troubleshooting)
- Exchange mailbox issues and requests, mail client (M365) support
- Managing access to the internal desk phone system
- Maintaining access lists to, and supporting file shares and network printers
- Co-ordinating procurement for mobile phone, hardware and software requests
Qualifications
- Demonstrated keen interest in IT
- IT certification or working towards (desirable)
- One or more years’ experience in a similar support role (desirable)
Beneficial Experience
- ITSM Support experience and ITIL familiarity
- Experience of ticket management tools – ServiceNow (Preferable) or equivalent
- VPN/Remote access support experience
- General desktop troubleshooting skills (hardware and software)
- General network troubleshooting skills
- Knowledge of Microsoft Windows 10 Operating System
- Experience with Microsoft Office 2016 suite, including Microsoft Outlook
What You'll Love
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.
You will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
