Service Desk Analyst

Your New Role

Act as the principal point of contact (via phone or email) for customer queries or technical issues in the provisioning or use of Corporate IT systems. Interface with end users to handle tasks of a routine nature such as researching and answering questions regarding system function and usage.

This role is primarily responsible for:

• Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.

Such tasks may include (but are not limited to):

• Account maintenance (password resets, account unlocks, etc.)
• Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
• Remote access (VPN and Portal access, token troubleshooting)
• Exchange mailbox issues and requests, mail client (M365) support

About You and What You'll Bring

For us in this role it's all about attitude. We know we can teach a lot of what we do in this function, but if you're willing to learn, open to taking on feedback and a participating team member, we're willing to put the time in you to help grow your career.

A couple of things that would be great:

• Demonstrated keen interest in IT
• Excellent communication skills
• Proactive, self-starter approach
• Willingness to work on a on-call roster and occasional public holiday work
• IT Degree or Certification/working towards (desirable)
• One or more years’ experience in a similar support role (desirable)

Applicants must be Australian Citizens and willing to obtain and hold a Baseline AGSVA security clearance.

What You'll Love

You will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.