Service Desk Analyst (internal)

Only for Internal Applicants

About the Role

Here’s a fantastic growth opportunity to keep developing your Service Desk skills into the next Tier of support as a Service Desk Analyst!

As a Service Desk Analyst, you will respond to phone calls and email queries from customers, guiding them through first and second level technical

support. You’ll work with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in depth

queries.

Responsibilities include:

• Providing escalated technical support via telephone or email
• Work to given Service Level Agreements and KPI’s
• Problem solve and troubleshoot

About you:

In our successful candidates, we are looking for:

• Strong attention to detail
• Excellent communication and written skills
• Positive attitude, taking initiative
• Forward-thinking problem solving skills
• An understanding of ITIL service delivery methodology and service desk

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