Main tasks:
- Record and manage incidents reported by users through various channels (mainly via phone).
- Diagnose, troubleshoot and resolve technical issues based on the knowledge base
- Provide first-level support to end-users, guiding them through problem resolution or escalating issues as necessary.
- Track and update the status of service requests and incidents in the ticketing system.
- Use and contribute to the knowledge base for problem-solving and documentation.
- Escalate complex issues to higher-level support or specialized teams when necessary.
- Assist with user account management, including password resets and access permissions.
- Cooperate with the business partners and other resolver groups
Requirements:
- Very high level of German language both oral and written
- There is no certain IT prerequisite. Candidate must be open-minded and ready to learn.
- Patient and helpful
- Willingness to work in shifts
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
