Service Designer

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

As a Senior Service Designer, you will play a key role in shaping and delivering strategic design initiatives from inception to completion. You’ll be responsible for guiding cross-functional teams through complex projects, using your expertise in service design methodologies, user-centered design, and business strategy. Operating with full autonomy, you will lead high-stakes design initiatives, while mentoring and coaching junior designers. You will ensure the alignment of design decisions with business objectives, market trends, and user needs.

What you'll do:

• Discovery & Research: Plan and execute discovery initiatives to gather deep user and market insights. Share best practices in research methodologies and ensure alignment with stakeholder expectations.
• Value Propositions & Service Attributes: Develop and refine compelling value propositions for products and services, that meet both business and user needs.
• Service Blueprinting & Architecture: Create and optimize service blueprints and information architecture, improving end-to-end service design.
• Facilitation & Mentorship: Lead workshops, facilitate collaboration, and mentor junior designers on best practices.
• Design Documentation: Develop and maintain high-quality design documentation standards, ensuring consistent team efficiency. Mentor junior designers on the importance of thorough design documentation.
• Lead High-Stakes Projects: Autonomously manage design initiatives from inception to completion, ensuring alignment with business and user goals.
• Storytelling & Communication: Lead storytelling efforts to clearly convey design value
• Performance & Process Improvement: Conduct performance analysis and refine design processes to optimize efficiency.
• Time & Conflict Management: Implement time management and conflict resolution strategies to ensure smooth project delivery and team dynamics.

What can be a plus:
User Interface Design: Independently design and iterate on user interfaces for moderately complex projects, using user feedback to enhance skills.
Prototyping: Develop mid-fidelity interactive prototypes and analyze user testing results to refine user flows.
Usability Testing: Design and conduct usability tests, analyze data for improvements, and create recommendation reports.
Design Systems: Manage projects while adhering to the Design System, set goals for personal growth, and refine design components for consistency.

What you'll need:

• Proven 4+ years experience working with Service Design and Design Thinking
• Knowledge and application of frameworks such as Stakeholder Map, Journeys, Blueprints, Empathy Map, Prioritization Matrices, Strategy Building, etc.
• Solid understanding of usability, accessibility, and user experience principles.
• Exceptional communication skills and ability to present design ideas clearly and persuasively.
• Experience in effective collaboration with cross-functional teams.
• Knowledge of English.

If you are a professional passionate about creating exceptional, innovative, and user-centered experiences, we look forward to receiving your application. Join our team and help us turn ideas into impactful solutions.

More about you:

• You´re passionate about software development and knows how to ensure its quality;
• You´re motivated by building up world class solutions that impacts millions of users all over the world;
• Experienced working in an environment which uses and stimulates DevOps culture;
• You´re creative when solving problems and is continuously seeking improvements for processes and solutions;
• You can communicate clearly with your team and the company to identify issues and demands;
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result.

What We Offer:

• Performance based bonus*
• Attendance Bonus* 
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. 

For more information: www.abinbev.com