Service Delivery Security Analyst

Job Title: Service Delivery Security Analyst  
Working Pattern: Monday to Friday, 36.25 hours per week 
Salary: £35,000 - £40,000 and up to 20% bonus and benefits 
Location: Blackpool (Hybrid) or Cardiff (Hybrid) with occasional travel to our London, Durham and Manchester offices.  

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated IT Service Desk Team Leader, ready to make an impact, we've got a space with your name on it! 

The Service Delivery Security Analyst is responsible for ensuring the secure and efficient delivery of End User IT services with a focus on Access Management, Vulnerability Management, Patch Management, and Desktop Engineering. This role requires proactive management of security protocols, addressing vulnerabilities, and ensuring systems are updated and secure. Additionally, the analyst will participate in various projects and new service implementations to enhance the security and efficiency of the organization’s IT infrastructure. 

We are Tandem - Where impact meets innovation  

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.  

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends. 

Your team: Collaborators in change  

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. 
 
You will become an integral part of our dynamic Service Delivery team, which is a vital component of our broader Technology division. Our Service Desk team comprises 6 skilled analysts. Your direct reporting line will be to the Service Delivery Manager, ensuring clear communication channels and alignment with our service delivery objectives.   
Your Impact: Building a greener tomorrow  

As a Service Delivery Security Analyst at Tandem your focus will be on:  

Access Management: 

• Manage and administer user access rights and permissions to IT systems and applications. 
• Ensure adherence to the principle of least privilege and enforce role-based access control (RBAC). 
• Conduct regular audits and reviews of access controls to ensure compliance with internal policies and external regulations. 
• Collaborate with other IT teams to integrate access management solutions with existing systems and services. 

Vulnerability Management: 

• Conduct regular vulnerability assessments and scans to identify security weaknesses in End User Computing (EUC) IT systems and applications. 
• Analyze and prioritize vulnerabilities based on risk and potential impact. 
• Work with relevant stakeholders to develop and implement remediation plans for identified vulnerabilities. 

• Maintain up-to-date knowledge of emerging threats and vulnerabilities and recommend appropriate security measures. 

Patch Management: 

• Coordinate and manage the deployment of patches and updates across End User Computing (EUC) IT systems and applications. 
• Ensure that patch management policies and procedures are followed, and that all systems remain compliant with security standards. 
• Test patches in a controlled environment before deployment to ensure they do not disrupt existing services. 
• Track and document the status of patches and updates, and provide regular reports to management. 

Desktop Engineering: 

• Develop and maintain standard desktop configurations to ensure security and efficiency. 
• Provide technical support and troubleshooting for desktop-related security issues. 
• Collaborate with the IT service team to ensure desktops are securely configured and updated. 

Project and Service Implementation: 

• Participate in IT projects and new service implementations to ensure security considerations are integrated from the outset. 
• Assist in the design and deployment of new security tools and technologies. 
• Provide security expertise and guidance during project planning and execution. 
• Participation in operational projects as needed.  
• Cover on the Service Desk as needed.   

We’d love to hear from you if you have: 

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field. 
• Professional certifications such as CISSP, CISM, CompTIA Security+, or equivalent are preferred. 
• Minimum of 3-5 years of experience in an IT security role, with a focus on access management, vulnerability management, and patch management. 
• Strong understanding of security frameworks and best practices (e.g., NIST, ISO 27001). 
• Experience with security tools and technologies such as SIEM, endpoint protection, and vulnerability scanners. 
• Proficiency in managing Windows, Mac and Linux operating systems. 
• Experience in Active Directory, Microsoft 365 and Azure. 
• Excellent problem-solving skills and attention to detail. 
• Strong communication skills and ability to work effectively with cross-functional teams.  

It would be great, but not essential if you have: 

• Experience with cloud security and managing access in cloud environments (e.g., AWS, Azure). 
• Knowledge of scripting and automation tools to streamline security processes. 
• Familiarity with regulatory requirements such as GDPR. 
• Experience in project management and service delivery within an IT environment. 
• Microsoft Azure Associate Certification 
• Experience in, Freshservice, Jira, Crowdstrike, Microsoft Intune, Entra ID. Manage Engine Endpoint Central.  
• Relevant experience in banking systems such as Sentinel, Financial Cloud, Aryza LMS is highly desirable.  

Rewards that reflect your value, what’s in it for you? 
 
At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:   

• 25 days annual leave plus 8 days Bank Holiday   
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc 
• Buy or sell up to 5 days holiday a year 
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year 
• Electric Vehicle salary sacrifice scheme    
• Cycle to Work salary sacrifice scheme and a free helmet   
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility) 
• Smart Tech scheme (buy goods with 0% interest) 
• 10% discount on solar panels 
• Tandem Hub for treats, cash back and discounts on UK retailers    
• 2 days per year paid volunteering    
• Free cereal, snacks and drinks in all offices 
• Quarterly team social budgets  

Our Green Deal: Your Impact Amplified 

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below: 

• Volunteer 2 days a year for charity > receive an early Friday finish  
• Raise £200 per annum for charity > Tandem provide PR and marketing support  
• Have renewable energy at home > receive an additional 1 day annual leave  
• Drive an electric car > receive £500 towards a home charger  

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.  

Don’t meet all the requirements? Don’t fret! We highly appreciate your unique experience and encourage you to apply for our Expression of interest vacancy on our Careers site.   
Sourcing Model 

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. 
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.