- SDM is accountable and primary responsible to manage contract fulfillment with focus on time, quality & cost
- SDM responsible for development of offers for contract expansions & simple renewals as well as for escalation and claim management
- SDM is accountable and responsible for E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting
- SDM accountable for identifying and managing opportunities in contract-related standard/product business
- SDM is responsible for sales activities in contract related standard business.
- Strong overall responsibility for single contracts that combine multiple PU offerings
- Coordinate service delivery activities between the organizational units and supervises their work through the Operation Managers
- Ensures compliance with deadlines and expected service levels
- Applies adequate project delivery methodologies, tools, techniques and processes
- Manage financial and service reporting, monthly billing procedure
- As part of the continuous improvement (s)he is also responsible for external/internal cost-saving initiatives
- Excellent customer management skills
- Excellent Communication skills - Assertive communication
- Presentation skills
- Finance and billing
- Good understanding of ordering process
Languages
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
