This position is filled in BU Logistics in the Digital Solutions portfolio unit of T-Systems International GmbH. The Logistics BU focuses on the development of the DP DHL .
- Take care of invoicing
- Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities, Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Stakeholder Management
- Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
- Knowledge of ITIL and Agile concepts and process management
-
German and English language knowledge
- Understanding of legal terminology
- Experience working in multicultural and international environments
- At least 3 years of experience as a Service Delivery Manager
Advantages
- Experience with Jira and Confluence
- Experience with SAP/SPPM
- Process Flexibility („Can do” attitude)
- ITIL /SCRUM qualification
- Experience in Maintenance and development area,
Required soft skills
- Very good communication and coordination skills
- Stress tolerance
- Team player
- AGILE mindset
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
