Service/Customer Experience Designer, TSCM-36856

REQUIREMENTS

• 5+ years of experience in Service Design/Customer Experience Design
• Proven experience across design phases, from pre-sales to post-MVP delivery
• Strong grasp of design principles with a focus on systems thinking and service ecosystems
• Hands-on experience with Design Thinking, Service Design methodologies and advocacy for a human-centered approach
• Proficient in design and prototyping tools
• Expertise in user research, usability testing, and quantitative methods; strong HCI understanding
• Solid understanding of the software development lifecycle, with a focus on how services and products interact within a broader service ecosystem
• Experience in stakeholder management
• Excellent verbal and written communication skills
• Knowledge of Service Design principles and methodologies

RESPONSIBILITIES

• Conduct user interviews, field studies, and usability tests to gather insights
• Lead design processes in cross-functional meetings to drive impactful solutions
• Coordinate training sessions and facilitate engaging workshops
• Identify new business opportunities and manage client expansion
• Promote and support Design Thinking education and training programs
• Present UX deliverables to internal teams, clients, and stakeholders
• Conduct various user research sessions, including in-home and user testing, to derive actionable insights
• Design content structures, navigation systems, and improve information accessibility
• Develop intuitive software interface designs to enhance user interactions and flow

WHAT WILL YOU GET WITH ELEKS

• 14 paid days off
• 5 paid sick leaves
• 2 paid floating holidays
• Paid federal US holidays
• Non-paid leaves
• Flexible schedule
• Remote work
• Medical insurance (including dental and vision)
• Close cooperation with a customer
• Challenging tasks
• Competence development
• 401(k) plan