We are looking for a dedicated Service Coordinator to join our dynamic team at Outsource Access. In this role, you will be responsible for overseeing and coordinating our service operations, ensuring an exceptional customer experience while maintaining operational efficiency. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for delivering outstanding service.

Key Responsibilities:

• Timekeeping & GPS Tracking: Monitor and manage employee work hours and location data using ServiceTrade to ensure accurate payroll and compliance.
• Scheduling & Dispatching: Coordinate field service appointments, assign technicians, and optimize schedules for efficiency.
• Customer Management: Maintain accurate customer records, update job statuses, and provide timely communication to clients regarding service schedules and updates.
• Invoicing & Billing Support: Assist in generating invoices, tracking payments, and ensuring billing accuracy.
• Compliance & Documentation: Ensure service records, compliance reports, and safety documentation are up to date and properly stored in the system.
• Operational Support: Provide administrative assistance to field teams, troubleshoot scheduling conflicts, and facilitate smooth service delivery.

Requirements

• Experience with ServiceTrade or similar field service management platforms is a plus—your ability to navigate these tools will help optimize our daily operations.
• Strong organizational and time management skills to keep schedules, dispatches, and records running smoothly.
• Ability to multitask efficiently and work independently in a fully remote setting.
• Excellent written and verbal communication skills to interact with technicians, clients, and teams for seamless service delivery.
• Proficiency in Microsoft Office, Google Suite, and other relevant tools to ensure smooth operations.
• Prior experience in engineering, construction, or fire protection services is an advantage, but adaptability and a willingness to learn are just as valuable.

Benefits

Employee Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
• Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
• Government Benefits: Full support for required government benefits.
• And More: Exciting additional benefits that will be shared with you!

Supplemental Pay Types

• 13th Month Salary: A festive bonus to celebrate the year’s hard work.
• Overtime Pay: Compensation for your extra effort and time.
• Night Differential: Additional pay for working late hours or shifts.
• Incentives: Performance-based incentives to reward your contributions and achievements