Control Center Service Coordinator
Hours: Sunday-Wednesday 9:30 AM - 8:00 PM
Hybrid: In office 1 day/week on Wednesdays
About Us
Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.
Today, we are located across the county with locations in over 30 states, but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!
Our people are at the heart of what we do and how we support our customers.
Why become a MedSpeeder? Take a look at what MedSpeed offers:
- Medical, Dental, Vision and Flexible Spending Account -- We offer plans that help you and your family take care of your whole self.
- 401(K) with Company Match -- Helping you make good financial decisions today and for the future.
- Paid Time Off -- We value well-being and encourage work life balance.
- Opportunities for Career Advancement – Over 50% of our market managers have been promoted into their roles.
- Training Provided – Our Blue Shirt Certified program ensures you excel in your role.
The Control Center Service Coordinator position will provide direct supervision of MedSpeed On-Demand client activity, including remote management of MedSpeed LSR’s, client satisfaction and financial market objectives
What you will be doing as an Control Center Service Coordinator with MedSpeed:
- Demonstrates a high-level understanding of on-demand trends, volumes and best practices for the regions supported
- Makes or recommends decisions that have a significant impact on business operations or finances within region they cover— this includes work that relates to assigning client orders to Logistic Service Representatives and committing MedSpeed to matters that are significantly impacting local markets and MedSpeed in general
- Carries out and delegates work assignments to Logistic Service Representatives ensuring client and patient expectations are met based on Service Level Agreements (SLA) and Customer Survey Results
- Maintains an expert knowledge of all MedSpeed Markets and serve as a backup to any other Control Center business needs. Shows flexibility to work different shifts, including weekdays and weekends, as dictated by business needs
- Serves as a “Resource” for all Control Center personnel regarding questions, department policies and standard operating procedures. Additionally, this position has authority to deviate from established Control Center work order policies and procedures without prior approval.
- Provides consultation or expert advice to local markets and acts on their behalf when local management is unavailable
- Executes ongoing side by side training sessions with new and current CSAs
- Documents and reports to Control Center Manager perceived/realized issues with market leaders, recommends actions to be taken to resolve issues, and helps to execute recommendation as needed
- Completion of any tasks or special projects, as assigned, to meet the changing workload of the Control Center
- Recommends staffing realignment based on volumes and improvements to workflow efficiency
- Works to promote MedSpeed team culture
What you will need to bring to be a Control Center Service Coordinator at MedSpeed:
- High School Diploma, Associates Degree
- Minimum of 6 months of experience in the customer service or related environment
- Ability to maintain high level of punctuality and consistent, reliable attendance standards
- Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
- Demonstrated leadership ability.
- Ability to effectively manage time/ multi task
- Collaborative work style, able to work well within & across departments
- Ability to enter data accurately at a given speed. Strong typing and computer skills.
- Demonstrate excellent verbal and written communication skills
- Flexible Schedule
- Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
- Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
