Roles and Responsibilities:
- Responsible for drafting, reviewing, and negotiating service contract and digital subscription addendums and documentation associated with renewals and offerings.
- Analyze contracts to ensure compliance to company policy, government regulations, and revenue recognition requirements.
- Enter and maintain service contracts for released products in the Contract Database
- Process Service Contract and subscription billings for customers and distributors.
- Maintain Intuitive’s various contract databases.
- Generate and distribute reports for the purpose of monitoring and measuring service contract status and revenue.
- Assist Finance and Field Service on service contract collections.
- Support Field Service in the daily service contract activities.
- Assist Contracts team with Surgeon Service, Proctoring, System Move, and Marketing agreements.
- Develop and maintain positive customer relations with external customers; coordinate various functions within the company to ensure customer satisfaction.
Required Knowledge, Skills, and Experience:
- Knowledge of standard legal terms and conditions
- Excellent written and verbal communication skills
- Fluency in English required.
- Detail oriented, organized, and able to function in a fast-paced environment.
- Proficient in MS Office
- Proficient SAP skills and a general knowledge of its reporting functions
- Proactive and ability to work independently.
- Ability to manage multiple projects simultaneously.
Required Education and Training
- BA/BS preferred or equivalent experience.
- 2 - 5 years of related work experience
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
