Summary
The Server/Wait Staff is responsible for providing an exceptional dining experience to every guest. Your role is pivotal in creating a welcoming atmosphere, ensuring that our guests feel valued and delighted from the moment they walk in until they leave. You will be knowledgeable about our menu; ensuring guests enjoy a culinary experience, fully attentive to guests' needs, and committed to maintaining the highest standards of service.
Description of Responsibilities
- Warmly welcome guests as they arrive and present menus with a friendly and professional demeanor.
- Listen and accurately take food and beverage orders and relay them promptly to the kitchen and bar.
- Communicate clearly and efficiently with kitchen staff to ensure a seamless service and accommodate special requests or dietary needs.
- Support Bussers on delivery of food and drinks to tables in a timely manner, ensuring proper presentation and temperature.
- Continuously monitor guests’ satisfaction, promptly address any issues, and ensure they have a memorable dining experience.
- Thank guests as they leave, ensuring they had a pleasant experience.
- Have a thorough understanding of the menu, including ingredients, preparation methods, and cultural significance of dishes.
- Offer recommendations based on guests’ preferences and explain the unique aspects of restaurant’s cuisine.
- Help coordinate, serve, and support special events and large party reservations.
- Ensure and oversee the set-up tables with clean linens, tableware, and glasses before guests are seated, ensuring everything is in pristine condition.
- Always keep the dining area clean and orderly, including assisting with resetting tables quickly and efficiently, immediately after guests leave.
- Handle cash, LINX, and credit card transactions accurately, ensuring that all payments are processed correctly, and receipts are provided.
