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PagerDuty is looking for a customer service-oriented, resourceful, personable, and extremely organized Senior Workplace Experience Specialist for our Santiago office. In addition to taking care of our office space and the day-to-day requests that keep the workplace running smoothly, our Workplace Experience Specialists are the “face” of PagerDuty to our employees and guests. This role requires an outgoing, positive self-starter with strong attention to detail, professionalism, and superb communication skills. This role also requires someone who enjoys organizing events.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Santiago office 5 days per week, so you can thrive in your new role and fully embrace being a Dutonian!
Due to the nature of the work, this role is defined as an in-office position in Santiago (5 days per week) with occasional flexibility to work from home or elsewhere on Fridays. Occasional travel to other PagerDuty offices may be required 1-2 times yearly.
The mission of the Workplace Experience Team is to deliver inclusive, inspiring, and safe workplaces that create belonging and support collaboration and community for all Dutonians. The Senior Workplace Experience Specialist at each office accomplishes this mainly through (but not limited to) the following.
Key Responsibilities:
Manages the ongoing new hire office onboarding experience and offboarding processes, and the management of same for our WeWork and Envoy accounts
Welcomes current employees traveling to the office either for the first time or from abroad, facilitating access and ensuring a positive guest experience
Maintains the relationship with our landlord (WeWork) and oversees day-to-day office operations and maintenance: addresses issues with temperature, repairs, cleaning, etc. to WeWork and ensures a clean, safe, and aesthetically pleasing office environment
Chairs the local Health and Safety committee, ensuring alignment with our global health and safety protocols
Oversees office food and beverage programs, snacks, etc., and the procurement of office supplies, furniture, fixtures, and equipment. Manages the purchasing and expense reporting for the corporate credit card
Organizes or assists with the execution of company-wide events and social impact initiatives in alignment with the global departments that initiate them (Culture and Strategy, Marketing, Social Impact, etc.), for example:
Organizes or assists with the execution of local events and social impact initiatives for the whole Santiago office, for example:
Communicates as the “voice” of Workplace Experience to the Santiago office via Slack and Email, keeping employees informed about all the items listed above and what’s going on in the office; keeps the office Confluence (Wiki) page current
Looks for opportunities to improve upon or automate existing Workplace business processes; identifies when new processes are required and designs suggestions for them
Skills & Attributes
Basic Qualifications
Preferred Qualifications
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.