Senior Workplace Experience Specialist

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

We’re seeking a Senior Workplace Experience Specialist to manage the day-to-day operations of our "Hubs," creating spaces that promote connection, collaboration, and energy across our global offices. This role goes beyond logistics—it's about shaping a culture where people feel inspired and connected. You’ll ensure our offices are safe, efficient, and welcoming, serving as vibrant hubs where both in-office and remote employees feel supported. From safety and compliance to fostering a high-quality environment, you’ll play a key role in making our Hubs places where people thrive. This role presents a unique opportunity to play a pivotal part in shaping our workplace culture, as we navigate and lead the way into the future of hybrid work.

What you’ll do:

• Day-to-Day Operations Management:
• Oversee the daily operations of the U.S. Hubs, ensuring efficiency, cleanliness, safety, and an engaging employee experience. Manage the office environment and respond to workplace requests promptly to maintain productivity. Travel to Hubs in San Francisco, New York City and Arlington, VA as needed.
• Daily on-site management of the Austin office will also include Executive partnership to ensure that local Executives are set-up for success. 
• Analyze operational trends to identify improvements and anticipate future needs. Contribute to oversight of operating budgets by adhering to budget guidelines and following protocol. 

• Office Access & Security: Work with IT to manage office access, security protocols, and badge systems for U.S. cities. Ensure processes are efficient and meet company policies, coordinating with external vendors as needed, and mirroring processes in Europe when possible.
• Health & Safety Compliance: Implement and maintain safety measures across all Hubs, ensuring compliance with local regulations. Conduct safety audits, assess risks, and support accommodations. Work with HR to deliver mandatory safety training and collaborate with IT to provide ergonomic equipment for both in-office and remote workspaces.
• Collaboration with Workplace Experience Coordinator (London): Partner with the Workplace Experience Coordinator to support the London and Amsterdam Hubs, ensuring seamless communication, service consistency, and alignment with company goals. Share insights and operational metrics across locations to improve efficiency.
• Vendor & Contract Management: Manage vendor relationships for maintenance, cleaning, security, food service and office supplies, ensuring high-quality service. Regularly evaluate vendor performance and negotiate contracts that optimize costs and service levels.
• Space Planning & Utilization: Optimize office layouts and meeting room configurations to enhance collaboration, productivity, and hybrid work integration. Leverage insights from space usage data to guide planning and make informed decisions on future space needs.
• Workplace Enhancements: Continuously improve the office environment by introducing amenities, events, and activities that foster a positive workplace culture. Gather feedback to tailor enhancements that benefit both in-office and hybrid employees.
• Relocation, Expansion, and New Office Support: Manage relocations, expansions, and new office openings while minimizing disruption. Coordinate tours, partner with corporate real estate, gather relevant data for decision-making, and present recommendations to leadership for approval.
• ESG Responsibilities & Legal Partnership: Support Environmental, Social, and Governance (ESG) initiatives by partnering with the legal team on workplace-related RFPs. Contribute to greenhouse gas emission analysis and ensure sustainability goals are met in line with company ESG commitments.
• Workplace Culture Leadership: Collaborate with HR and leadership to cultivate an inclusive and motivating workplace culture. Lead efforts to improve employee experience across both physical and remote settings, aligning with the company’s hybrid work model and long-term goals.
• Shaping the Future of Hybrid Work: Contribute to hybrid workplace strategy, ensuring that offices remain central to company culture while supporting a flexible, remote-friendly workforce. Innovate processes and implement new technologies to boost engagement and collaboration.

If you have some or all of the following, please apply:

• 5-8 years of experience in workplace operations, facilities management, or similar roles, ideally within a fast-paced and dynamic environment.
• Experience driving contract negotiations, 
• Strong understanding of health and safety regulations and best practices in the U.S.; experience with regulations in the United Kingdom and The Netherlands preferred.. 
• Proven experience managing physical offices and working with managed office spaces or third-party providers.
• Exceptional communication skills with the ability to collaborate effectively across teams and with senior leadership.
• Strong data-driven mindset, with the ability to gather, analyze, and leverage data to inform decisions and improve workplace operations. Proven experience using data to present actionable insights to leadership and influence strategic decisions.
• Highly organized, with strong project management skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Comfortable traveling up to 20% of the time to provide in-person support to U.S. offices in San Francisco, New York City and Arlington, VA, with more cities to be added.
• Experience working in a global setting and coordinating across multiple offices or regions.
• Familiarity with Google Suite, Envoy, WeWork, GrubHub preferred.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $84,000 – $145,000.

If you live in New York, the base salary range for this role is: 
$97,000 – $145,000: New York City
$84,000 – $146,000: Albany, Buffalo, Rochester, Nassau, Newburgh, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [email protected]

#LI-Hybrid