Senior Vendor Program Manager

About the role 

We are hiring for a Program Manager for our Vendor Strategy and Operations function. The ideal candidate will play a pivotal role in driving operational efficiency, managing vendor relationships, and leading programs that expand our operational capabilities and enhance member experience. This role requires strategic thinking, excellent relationship-building skills, and a deep understanding of vendor management in a highly regulated environment.

The base salary offered for this role and level of experience will begin at $130,050.00 and up to $180,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead complex mission critical programs for the Vendor Operations team and overall Operations organization
• Build, maintain, and enhance deep strategic relationships with key vendors to ensure alignment with the company’s goals and objectives as well as a commitment to continuous improvement. 
• Work closely with cross-functional partners to ensure core Vendor Strategy and Operations programs are aligned with requirements and timelines of our network
• Collaborate with the Vendor Operations team to lead the development and implementation of core vendor operations tools ensuring operational excellence for the organization
• Be responsible for building and implementing vendor health metrics, collaborate with internal business partners to own the management of those metrics and overall vendor performance
• Identify, build, and implement strategy programs that evolve our operational capabilities and drive operational excellence across our vendor operation 
• Build and implement a continuous improvement framework to make Vendor Operations processes more efficient

To thrive in this role, you have

• 7+ years experience in management consulting, strategy, or operations, preferably in the Fintech or financial services industry and knowledge of BPO/Support Operations space
• Strong program management and communication skills with the ability to manage multiple projects, timelines, and deliverables effectively.
• Proven ability to establish and maintain strong relationships with vendors and internal stakeholders at all levels.
• Experience using complex data to identify trends and draw meaningful conclusions that translate to business requirements
• Ability to see the bigger picture and effectively communicate it to key stakeholders explaining complex concepts, and influencing buy-in
• The capacity to think critically, identify solutions, and address challenges in a timely and effective manner.
• The ability to navigate a fast-paced, dynamic environment and adapt to changing regulations and industry trends.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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