Senior UX Designer

Senior UX Designer, , Supply Chain Retail Technology

Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are:

Wayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a highly variable ecosystem that requires flexible, reliable, and resilient systems to operate efficiently. 

As a Senior Product Designer on the Service Technology Product Development team at Wayfair, you will be a key contributor to the design and development of customer service technology solutions. You will work closely with cross-functional teams including product management, engineering, machine learning, and data analytics to create innovative, user-centric designs that enhance the customer experience and drive business outcomes.

What You’ll Do:

Lead the end-to-end design process for new features and enhancements, from concept to launch.

Collaborate with product managers to define product requirements and user stories.

Conduct user research, and usability testing, and gather feedback to inform design decisions.

Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts.

Work closely with engineering teams to ensure designs are implemented accurately and efficiently.

Provide guidance and mentorship to junior designers.

Stay current with industry trends and best practices in design and technology.

We Are a Match Because You Have:

You are an empathetic designer, a conversation driver, and skilled in design iterations.

Your proficiency in UX design is highly impressive, and your passion for clarity and simplicity serves as a driving force behind your work.

2+ years of professional UX experience.

Strong understanding of design processes; specifically in User Experience and User Interface design.

Knowledge of what is possible and what will be hard to achieve and implement in a digital environment.

A strong understanding of e-commerce, B2B, or SaaS best practices.

The ability to think at a system level, designing solutions that are scalable and extensible beyond a single use.

Communication and interpersonal skills: ability to present and articulate ideas, openness to evolve opinions that challenge beliefs respectfully

Are proficient in industry-standard tools in design and collaboration tools like Figma and Miro.

Expertise in producing relevant deliverables, and prototypes, including detailed site maps, user flows/task flows, user journeys, page flows, wireframes, annotations, and prototypes that represent interaction design.

The ability to design and execute usability tests and other user research activities.

An online portfolio of case studies that demonstrates successful advocacy for the end-user, highlighting: digital product design work, analytical decision-making, and strategic thinking.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].