Therefore, a dynamic and innovative design agency, is seeking a talented and passionate Senior UX Designer to join our remote team.

This is a unique opportunity for someone with a deep understanding of UX Research and a proven track record in leading the redesign of complex B2B and B2C web applications and websites. You will be at the forefront of designing intuitive and impactful digital experiences for a diverse range of projects, including travel clients' B2B and B2C user portals, CMS-managed corporate websites, multi-user disaster management applications, and advanced web search tools and information architecture structures.

While our operations are based out of Toronto, we welcome candidates from across Canada to apply.

Responsibilities

• Lead qualitative stakeholder and user research workshops.
• Translate ideas and aspirations into user journey maps, high-level concepts, and visual designs.
• Lead the transformation of raw research data into meaningful scenarios, insights, and personas.
• Collaborate with strategy and stakeholders in defining product requirements, KPIs and product releases/roadmaps.
• Define and communicate interaction models.
• Facilitate prototyping workshops and hacking sprints.
• Utilize and adapt design systems in defining UI interactions and user journeys.
• Create user flows, wireframes, and information architectures to address user needs.
• Work collaboratively with clients to conduct usability testing sessions.

This job may be right for you if you….

• Genuinely care about user experience and are committed to helping clients reach their ambitious goals.
• Are passionate about the intersection of customer experience, digital design, and interactive technology, with a strong knowledge of best practices.
• Are innately curious and love asking hard questions.
• Value functional, well-researched, and intentional design over artistic impact.
• Are committed to design thinking.
• Are collaborative by nature—not a lone wolf.
• Take pride in your work and love contributing to great projects.
• Are a detail-oriented person—no detail is too small to matter to you.
• Find new challenges energizing!

Requirements

A qualified candidate will have:

• 5+ years in the industry working on the full life cycle of complex web/mobile applications.
• A demonstrable portfolio of data-informed digital design projects.
• Experience leading UX research and discovery workshops, and gathering and evaluating user requirements.
• Experience working with stakeholders in developing value proposition canvas, customer mapping, and identifying user journeys.
• Expertise in illustrating design ideas using storyboards, process flows, and sitemaps.
• Ability to identify and troubleshoot UX and CX issues.
• Extensive experience developing design systems for interactive interfaces.
• Ability to action on layout adjustments based on user feedback.
• Apply a human-centred design methodology approach and best practices to ensure that client needs and business goals are met and on-brand.

Qualifications & Skills

• Five years of industry experience as a user-experience professional. Direct, hands-on experience in conducting research and designing interfaces.
• Expert in Figma (and FigJam)
• Strong portfolio with a range of projects that shows:
• You have a strong command of design principles and processes.
• Creative talent as well as refined design expertise.
• Post-secondary degree in design, marketing, data sciences, business or related field.
• You have demonstrated leadership in defining and iterating best practices and successfully implemented changes to the design process.
• Understanding of HTML/CSS/JS.

Benefits

Who we are:

Therefore is an award-winning agency that designs, implements and supports websites and web apps. We focus on the travel and hospitality, corporate, and medical industries. We have a strong track record of designing and delivering highly integrated digital solutions that are easy to use and empowering for users, and meet or exceed business goals for clients. We are a close-knit team that works collaboratively to achieve outstanding results, provide support to one another, and maintain a great culture. Check out our Glassdoor reviews for more insights.

Benefits:

• Company events
• Extended health care benefits
• Dental benefits
• Flexible schedule
• Life insurance
• Vision benefits
• Paid training
• Paid conferences
• Work from home

Therefore welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.