Senior Unified Communications Engineer

Title: Sr. Unified Communications Engineer - Active DoD Secret Clearance required

Location: On-Site in Honolulu, HI

Pay: $120,0000 - $125,000

Duration: 6 month contract converting into full-time employee.

The Senior Unified Communications Engineer assists with UC platform development, design, and support, and will understand business processes and develop unit and integration test scenarios in accordance with system requirements and business process changes. The position provides central support to core systems, designs, configures, installs, manages, and troubleshoots Genesys hardware and software. This position is 100% on-site with no remote work available.

Work Location: Completely on-site in Honolulu, HI.

Basic Required Qualifications and Skills:

• Bachelor’s degree from an accredited institution of higher learning. Experience may be substituted in lieu of a degree.
• 6+ years of Unified Communications (UC) Network Engineer Experience to support integration and Operations and Management (O&M) operations, including upgrades.
• At start date, must possess current IAT Level II Certification in ACTIVE status.
• Fully understand UC fundamentals and advanced features with strong, hands-on experience with the Genesys framework (configuration, routing strategies, etc.).
• Strong background with Oracle SBC.

Experience with:

• Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches.
• Cisco Meeting Server, Cisco Meeting Manager, Cisco Video Communications Server (Controls and Expressways) or similar.
• Creating/supporting IPSec MPLS VPN infrastructure and troubleshooting.
• Implementing and supporting BGP routing protocols.
• Contact center platform and IVR scripting.
• Hands-on experience supporting Cisco Call Managers, Unity, and Voice Gateways, including other voice media gateway appliances.
• Hands-on UC implementation, administration, maintenance, and optimization experience.
• Managing IT projects.
• Creating/supporting IPSec MPLS VPN infrastructure and troubleshooting.
• Designing, configuring, and troubleshooting QoS classification, marking, and prioritization of network traffic (voice, critical applications, etc.).
• Demonstrable experience of advanced troubleshooting to isolate and diagnose network problems for routing, switching, security, and large-scale voice implementations.

Knowledge of:

• SIP Trunking/Internetworking & troubleshooting.
• Cisco Networking Equipment and Protocols.
• Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
• Capable of performing all work necessary to design, develop, document, test, implement, integrate, maintain, and/or coordinate modification of the voice/video communications systems as part of the Army's Unified Capabilities (UC) Architecture.
• Excellent understanding of various signaling protocols.
• Strong communication skills at all levels, and experience interfacing with senior officials.
• Superb attention to detail, critical thinking, and analysis skills, with advanced troubleshooting skills.
• Ability to collaborate with vendors on infrastructure designs to ensure the final product is what was architected or designed.
• Ability to define hardware and software performance standards.
• Must be able to remain in a stationary position 50% of the time, operating a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently communicate over video calls with internal and external stakeholders.
• Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have current DoD Secret clearance day one and prior to entry on duty.

Desired Qualifications and Skills: 

• Cisco Certified Network Professional (CCNP)
• ITIL 4 Certification
• Experience supporting distributed firewall infrastructure.

Essential Duties and Responsibilities:

· Serve as SR Engineer in all UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the Command-and-Control Facility (C2F) and supporting facilities.

· Responsible for administration and support of Genesys PureCloud solutions.

· Lead/coordinate new Voice, Chat, SMS, Video infrastructure, and application deployments.

· Provide high-level operational support and receive escalations to ensure final resolution of reported incidents.

· Monitor Voice, Chat, SMS, and Video infrastructure capacity and performance to ensure continued, uninterrupted operation of systems and applications.

· Ensure full compliance with Corporate Change Management policies and procedures for Voice & Video infrastructure.

· Lead/coordinate and manage Service Provider related activities.

· Manage resources and project-related tasks related to new deployments.

· Provide operational readiness through engineering, planning, coordination, incident and problem resolution, software installation, and upgrades.

· Participate in the planning, deployment, and support of Unified Communication systems.

· Coordinate requirements in conjunction with the Network Enterprise Center (NEC), as necessary, to resolve failures of applications, hardware, interfaces, and networks.

· Interact and coordinate requirements with Government POCs and other service providers and interface with senior management.

· Submit work orders to the 30th NEC for IP Management and Provisioning.

· Manage voice media gateway appliances.

· Perform other duties as assigned.