Job in short
As Senior Operations Specialist, you have all the skills of an Operations Specialist with a focus on process, project management and working with teams inside and outside the Academy to deliver on your goals.
Meet the job
Roles & Responsibilities
● With input from VP, Academy Principals and others, is the main owner of all Operations activities, and OKRs for the year;
● Takes the lead on all things Operations, ensuring smooth and clear processes and procedures, automated wherever possible;
● Main contact for all internal processes, in regular contact with supporting departments such as Legal (contracting) and Finance (inviocing and reporting);
● Ensures clear end-to-end processes even across departments, example: purchasing a course - from first contact, to purchase, to access, to tracking the purchase, to invoicing, payment and revenue recognition;
● Interacts directly with customers and partners, guiding them on our products, our catalog, how to purchase and get set up with our training;
● Engages with and actively guides other teams (Services, R&D, etc) and external users of our services (Customers, Partners), in operations related processes;
● Responsible for deilvery of and guiding the Operations Team in all day-to-day work, such as receiving, processing and responding to queries, Training as a Service, Bootcamp planning and delivery, financials, reporting, newsletter, and website updates;
● Regular, reliable cadence of delivery on daily, weekly and monthly items such as responses to queries, reporting, dashboard and newsletter;
● Understanding of technology, including SalesForce, Netsuite, Excel / Google Sheets, Powerpoint / Google Slide, Databases, Learning Management Systems, etc;
● Takes a lead in consistency and standards within their area, actively engaging with the broader team, and coaching others, as well as improving their own work;
● Works independently across their entire discipline, knowing when to ask for help or escalate and who to escalate to;
● Has the experience to move around projects without losing sight of commited or regular deliverables.
How about you
● Previous experience as Operations Manager.
