WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.
WorkWave Team is looking for a Senior TechOps Engineer to join our Technology Operations team in support of our cloud-hosted web-based software solutions. You’ll play a key role on our Technology Operations team
Responsibilities:
- Manage AWS cloud infrastructure to maintain operational stability and security, including planned hardware and VM maintenance, patching, software upgrades, etc.
- Build and enhance monitoring and operations platforms
- We use Zabbix, Grafana, CloudWatch, Kibana, and other tools
- Responsible for production incident response and disaster recovery procedures; working in tandem with application support engineers to ensure reliable service availability and uptime
- Troubleshoot and resolve issues with our production platforms
- Execute production change requests related to networking, database, identity, and access management, and other infrastructure configurations
- Monitor, identify, and report infrastructure performance and scaling issues
- Continuously improve operational processes, including monitoring, alerts, and maintenance activities to improve system and application uptime
- We use Windows Server, SQL Server, RDS, Lambda, EC2, VPC, and many other platforms and services
- Manage a queue of operational, application and support requests (customer onboarding/offboarding, license management, access requests and system administration)
- Support DevOps engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux, .NET to Java, IIS to nginx
- Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Systems
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Minimum 2 years of experience in AWS Cloud Infrastructure
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Minimum 2 years of experience in AWS key services (EC2, EBS, S3, IoT, CloudFront, etc)
- 3 - 5 years managing a network or platform of more than 100 machines and multiple application services, ideally in a SaaS model
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Experience with monitoring solutions, such as AWS CloudWatch, ElasticStack, Zabbix, NewRelic, Nagios, Ganglia, Splunk, graylog2, logstash, etc.
- Experience building and enhancing operational platforms, including the creation and organization of operational dashboards, reports, alerts, triggers
- Experience leading efforts to standardize escalation processes
- Experience working on a dynamic team to handle the daily operational requirements of our production infrastructure
- A desire to continually evaluate, learn, and adopt new technologies
- Scripting in one or more languages, such as PowerShell or Python is a plus
Certifications: AWS Certified Solutions Architect - Associate certification is highly preferred
Interviews and selections are being made continuously. If you are interested, apply as soon as possible.
As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.
We respectfully decline all offers of recruitment and/or advertising assistance.
IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 6,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.
