Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.
We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.
We are looking for a Senior Documentation Specialist/ Technical Writer. You will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. You will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.
Key responsibilities:
- Engaging with developers across multiple domains of expertise to gain a deep understanding of the ClickSend API and supporting products.
- Actively collaborating with the developer community to understand their needs and expectations, ensuring that all documentation is aligned with industry standards and best practices.
- Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
- Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
- Providing code-snippets and on-page technical content for our developer portal.
- Advocating for our technical users and participating in customer-centric research.
- Assessing the state of our current technical content and developing innovative approaches for improvement, in-line with our strategic objectives.
- Aiding in the creation and maintenance of a company-wide design system.
- Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice.
- Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
- Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
- Supporting internal teams with better documentation tools, processes, and strategies.
The successful applicant will possess the following skills and attributes:
- Experience writing technical documentation for multiple audiences.
- Experience working with engineering teams to gather complex technical information and communicating this through written copy.
- Ability to present insights and data clearly and concisely.
- Excellent verbal, written, and grammatical communication skills.
- Excellent organisational skills and attention to detail.
- Experience using APIs or writing content for API documentation.
- Prior development experience in any front-end or back-end languages.
- Ability to self-manage, work independently, and meet deadlines.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
- WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
- PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
- TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
- TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
