Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless, cohesive, and personalized employee experience for everyone - wherever and however they work.
Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better.™
Trusted by more than 1,000+ leading brands, including DocuSign, Penske, Splunk, Nutanix, Okta, Eurostar, and SoFi, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.
Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.
Job Title: Sr. Technical Support Engineer
Job Level: IC3
Job Overview: Simpplr is a rapidly growing SaaS company, and we are seeking an experienced Senior Technical Support Engineer to join our Technical Support Team. In this role, you will be responsible for diagnosing and resolving technical issues for our customers from their first day using Simpplr. You will play a crucial role in ensuring a seamless user experience by providing expert troubleshooting and proactive issue resolution.
This position is ideal for individuals who thrive in a fast-paced, high-growth environment and can make quick, effective decisions. Strong written and verbal communication skills, customer empathy, and problem-solving abilities are essential. You will collaborate closely with Product, Engineering, and Customer Success teams to drive customer satisfaction and provide best-in-class support.
You will be the first-line technical support for Simpplr’s Enterprise customers and provide second-line support for Digital and Commercial customers via Zendesk, phone calls, and live troubleshooting sessions.
Your Job Responsibilities:
What makes you a great fit for the team:
Preferred but not required:
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.
Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless, cohesive, and personalized employee experience for everyone - wherever and however they work. Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better.™ Trusted by more than 1,000+ leading brands, including DocuSign, Penske, Splunk, Nutanix, Okta, Eurostar, and SoFi, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance. Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com. An equal opportunity employer Simpplr is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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