Senior Technical Support Engineer - Linux, Virtualisation, SQL

Who We Are:

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need you!

 We’re seeking individuals who can provide exceptional technical support to our customers and partners. Strong technical expertise and excellent customer interaction skills are essential for this role. You’ll be working directly with clients on complex, sophisticated products often systems-level software where a technical background is crucial for effective communication and problem-solving. Join us to make a real impact!

 What You Will Be Doing:

• The individual we're seeking should have a strong technical background and enjoy troubleshooting issues.
• Normal operations regularly require communicating with customers, managing critical issues, and providing world-class support to customers.
• The Support Engineer will receive cases electronically through our Support portal and will also be part of an inbound call queue receiving and answering questions for direct customers and partners.  

To Be Successful in The Role, You Will Have:

• Minimum of 7-10 years in a role supporting enterprise IT, or equivalent experience 
• Expert troubleshooting and reasoning skills 
• Hands on experience managing Linux/Unix systems - LAMP Servers (OR) Hands on experience on networking/PKI/ Virtualisation. 
• Good to have Enterprise support experience in iOS/Android related issues. 
• Strong written and verbal communication skills.
• Proven experience working on critical system down issues and escalations
• Bachelor’s degree in computer science or related technical field or equivalent work experience 

Preferred Skills: 

• Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email Microsoft Server Technologies (Exchange ActiveSync, Active Directory, ISA/TMG, NDES, KDC)
• Mobile Device Management (MDM) - Apple iOS & Android
• Cisco Certified Network Associate or Equivalent
• Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience
• Knowledge of administering LDAP servers
• Database Experience - SQL Queries
• VMware Certified Professional or Equivalent
• Public Key Encryption Infrastructure / SCEP 

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at [email protected].

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