- Work with customers and the Support Team to assist in resolution of complex customer issues.
- Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers
- Troubleshooting MKE and MSR components
- Troubleshooting Container Cloud components
- Bug reporting and project follow up
- Learn the Mirantis Container Cloud technologies and customer deployment environments
- Create best-in-class help content and proactively review and update our knowledge management system
- Work with your team to identify and utilize troubleshooting techniques to resolve advanced issues spanning all layers of the technology stack
- Engage with the engineering team to resolve technical issues
- Identify and recommend process improvements to deliver the highest level of customer satisfaction
- Maintain and track detailed records for all customer interactions in our internal ticketing system
- Have fun!
- Four year college degree or equivalent required,
- 4+ years experience in technical support, with a focus on networking troubleshooting
- System Admin knowledge a plus - Linux, Ubuntu, Kubernetes, VMWare
- General understanding of programming language - Python, C++
- Experience troubleshooting complex networking issues (bare metal, virtual, cloud)
- Knowledge of REST API and web applications
- Familiarity with cloud services (Azure, AWS, GCP)
- Experience and dedication to creating Knowledge articles
- Customer Service focused engineer
Preferred Qualifications
- Familiarity with DevOps software such as Puppet, Chef, and Jenkins
- Experience writing small programs/scripts
- CCNA certification or equivalent required
- CCNP is a plus
What does Mirantis offer you?
- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge, open-source innovation;
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
- Internship provides you with the opportunity to combine work and education;
- Professional development and training;
- Attend conferences and working groups;
- Modern bright office, centrally located and close to public transportation;
- Customized workstation (macOS, Windows, Linux);
- Company outings, happy hours, hackathons, and tech talks;
- Receive a competitive compensation package with a strong benefits plan.
We are a Leader for Container Management in G2 (#2 after AWS)!
