Role Description: Senior Technical Support Engineer - EMEA
Role Purpose:
Wasabi’s Sr. Technical Support Engineer will bring AWS storage experience and will be part of our Technical Support Team. This is an opportunity to leverage your experience in cloud storage and networking infrastructure. You'll be surrounded by people who are smart and passionate about cloud storage and believe that world-class service is critical to customer success. You will support and simplify the operational scalability that sustains Wasabi's strong growth. Your success will be measurable and visible.
On a typical day, Wasabi technical support engineers might deep dive to determine the root cause of a customer issue, investigate why a performance metric is trending the wrong way, consult with the top engineers at Wasabi, or discuss new approaches to automate operational issues. Travel is not regularly required.
This role reports to the EMEA Manager of Customer Support.
*Principals only. No recruiters.
Responsibilities:
- Help our enterprise customers integrate their applications with Wasabi Cloud Storage.
- Explore the inner workings of the S3 protocol and its interoperability with Wasabi’s services.
- Engage with Wasabi Sales and Development engineers worldwide to enhance Wasabi’s service.
- Collaborate with the Support Team members to provide technical leadership.
Requirements:
- Must have hands-on experience with AWS S3 Cloud Storage.
- Must be AWS Solution Architect Associate Certified or equivalent experience.
- 8+ years of relevant work experience.
- 4+ years of experience in technical support or network operations.
- Experience supporting mission-critical systems that operate 24x7x365.
- Understanding of Backup Software, Applications using APIs & SDKs.
- Understanding of Linux and Networking protocols such as HTTP, TCP/IP, DNS, TLS.
