Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.
Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.
Our Opportunity
We’re looking for an empathetic, curious, and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk’s expanding customer base.
Snyk is hiring a Senior Technical Success Manager (TSM) to help customers integrate security within their Software Development Life Cycle (SDLC) and DevSecOps transformations by adopting the Snyk Platform. As the technical point of contact, you will become a trusted product advisor for our customers, identifying strategies that unlock business value, expand product adoption, and ultimately drive customer satisfaction and loyalty.
You’ll Spend Your Time:
- Crafting a near, mid, and long-term vision and strategy for overall customer adoption and value realization across their application security workflows.
- Building and nurturing trusted relationships with leaders from our customers’ engineering and security organizations.
- Designing and implementing customized onboarding programs to help customers achieve their security program goals using Snyk’s suite of products.
- Mobilizing internal and external resources to overcome adoption challenges.
- Advocating internally for customer needs and working proactively with Sales, Product, Support, and other teams to identify expansion opportunities and mitigate risks.
- Preparing and leading business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions.
What You’ll Need:
- Fluency in German and strong English language skills, both written and verbal.
- A proven record of leading technical or engineering programs, including thought leadership, business case development, customer benefit realization, and successful program completion.
- 5+ years of experience in a customer-facing role, engaging with executives, technologists, and/or partners to address business challenges with advanced technologies.
- A passion for technology and an eagerness to learn about developer workflows and application security (AppSec).
- Demonstrable working knowledge of developer or application security tools (e.g., GitHub, Jira, Jenkins, VS Code).
- Experience engaging highly technical customers within the Enterprise (Fortune 100) sector in DACH.
- Exceptional organizational and time-management skills, with the ability to effectively manage competing priorities.
- Strong communication skills for engaging various personas (from end user to executive); adept at facilitating challenging discussions and managing objections.
- A track record of thriving in a collaborative, fast-paced environment as part of a results-oriented team.
- Familiarity with DevOps tooling.
- Experience with scripting and digital program transformation (helpful but not required).
We’d be Lucky if You:
- Have a developer background or coding experience.
- Bring prior experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across diverse functional teams.
- Have a history of problem-solving and innovation, developing technology programs, and working across customer organizations.
- Hold a Bachelor’s Degree in science, technology, engineering, math, business, or possess equivalent experience.
#LI-CH2
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
