Visa's CyberSource division is looking for a highly motivated and experienced Technical Product Manager (TPM) who will act as a payment’s domain expert. This is a hands-on role where you will analyze business requirements, study payment processor specifications, and translate the information into technical specifications for our analysts, engineering, and test engineering teams to build features and products that delight our merchants, partners, consumers, and developers. The successful candidate will be able to highlight and further build their leadership skills through influence and deep knowledge about payments and its various forms.
You will get a chance to work with some of the brightest payment professionals and take your career to new heights. Being a part of the Technical Product Management organization enables Visa and its subsidiaries such as Cybersource, Authorize.Net, Verify, as well its strategic partners to rapidly build, iterate and refine payment experiences across all channels such as web and mobile.
We have a start-up mentality, take smart risks, solve important problems, and adapt and iterate quickly. We are looking for someone who is passionate about the payments space to join a team that is made stronger through innovation and collaboration.
Essential Functions
Be hands-on with describing business rules as technical artifacts for analysts, business product managers, and any functional team that depends on this information
Define business rules in a proprietary tool using a proprietary language, perform unit tests, resolve bugs and be responsible for the delivery of the project to production
Be comfortable looking at system logs when needed and identifying bugs when they might appear during course of analysis
Discuss technical implementation details with architects and other technical teams
Partner with card acquirers, banks, and other strategic partners to enable payment processing which facilitates our global footprint expansion
Collaborate with engineering teams to build robust, reliable, and scalable payment processing platforms
Synthesize requirements into a common set of platform and services capabilities
Candidates will be responsible for value proposition definition, communications across technical, business and product functions, cost/benefit analysis, and executive presentations
Partner with business operations and analytics team to build right monitoring capabilities and metrics which helps monitor the health of the platform and facilitates data driven decision making
Define product requirements which involve writing clear, thorough, and detailed user stories for complex features and product sets
Be the primary liaison between business units, business product managers, engineering, and other applicable groups to ensure flawless integration of new and existing feature sets
Participate in daily scrum meetings for the teams executing on projects being driven
Work very closely with development and QA organization to ensure technical specifications and final product meet business requirements
Highly execution focused by working in conjunction with various counterparts across functions
Ensure product vision and requirements are designed with long-term vision in mind and can be launched globally with minimal tweaks
Work closely with senior leadership providing status, action plan and recommendations
Perform GoTo Market activities by working closely with program management, BU product managers, other product teams, finance, operations, legal, compliance, user experience and external partners as required
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 8-12 years of overall industry experience within a technology environment, with a track record of successfully delivering complex software systems or services.
• As part of the work experience, candidate should have at least 5+ years of experience specifically in Payment Gateway space with specific experience around -
o Working on various alternative payment methods like SEPA, Electronic Check, ACH, Alternate payments like Paypal, Alipay etc.
o Working with major card networks like Visa, Master, Amex etc. to understand card payments
o Knowledge of 3DSecure , Verified by Visa, Mastercard SecureCode, American Express SafeKey, JCB Secure etc.
o Knowledge of full transaction lifecycle, from initiation, authorization, settlement, chargeback and reporting
• Hands on experience in developing roadmaps, writing user stories, grooming product backlogs and coordinating prioritizing conflicting requirements in a fast paced, ever changing environment.
• Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams
• Demonstrated interpersonal skills to interface well with clients and partners at all levels
• Experience in driving market and product decisions using data driven reports and techniques
• Outstanding communications ability to a diverse customer audience, executives, product, and technology stakeholders
• Strong internal & external stakeholder management skills, comfortable operating in a matrix setup
• Solid business acumen and Strong customer centric mindset.
• Proficiency working in an agile environment, Program management, scrum master experience
• Strong project management skills and demonstrated ability to coordinate multiple parties to deliver a product
• Experience demonstrating strong leadership, self-motivation and accountability
• Fast learner on both technical and business side
• Proactive, demonstrate sense of urgency and can do attitude
• Strategic thinker who can balance big picture strategy with detailed, flawless execution
• Detail and results oriented, able to analyze data to make product decisions.
• Ability to stay organized while managing competing priorities.
• Excellent verbal and written communications skills
• Bachelor's or Master’s degree in Computer Science, IT or equivalent.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
