This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Senior Technical Product Manager, Restaurant Infrastructure Business Office, reports to the Senior Director of Restaurant Infrastructure & Operations. This role will be responsible for developing relationships with our customers and partners to understand their needs, assist with restaurant infrastructure upgrade and adoption planning, and drive continuous evolution of the comprehensive Restaurant Infrastructure & Operations offering. This individual provides internal team governance to ensure team priorities align with the overall team strategy. This role will be instrumental in implementing the team vision of locally relevant and globally consistent restaurant infrastructure.
This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services for the entire McDonalds environment.
Responsibilities & Accountabilities:
Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
· Demonstrated experience with data analysis; defining, delivering, and leveraging dashboards and reports for meaningful, actionable insights.
· Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success.
· Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
· Understand customer centricity, and lead products with that mindset.
· Experience partnering with stakeholders across complex global organizations.
· Excellent collaboration skills with the ability to work effectively in cross-functional teams.
· Working knowledge of software development, agile methodologies, infrastructure platforms, and/or technology hardware (e.g. servers, monitors, receipt printers).
· Hands-on experience developing business cases, multi-year roadmaps, and presentations for senior leadership audiences.
· Demonstrated ability to manage initiatives from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles.
· Experience working with engineering teams to develop and deliver high-quality products.
· Strong attention to detail and a commitment to producing high-quality work.
· Passion for emerging technology and real-world applications.
· Proficient with Microsoft Office Suite, including Excel and PowerPoint.
· Experience with Microsoft Power BI.
Preferred Qualifications
· Demonstrated ability to manage and navigate to drive results within a globally distributed organization.
· Familiarity with Jira, Confluence, and roadmap tools such as Jira Product Discovery.
· Experience and working knowledge of hardware, such as servers and peripheral devices.
· Experience working in a distributed retail, hospitality, or similar physical technology environment.
· Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions.
· Experience managing P&L of a program and developing/managing financial forecasts to communicate ROI and spend rate.
· Experience working in a leadership role in an agile product development environment: participating and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc).
· Experience leading teams of employees on large-scale system implementations.
Experience
· 8+ years of relevant work experience and a bachelor’s degree or 6+ years relevant work experience and a Master’s degree.
· 1+ years working with restaurant or retail hardware solutions and/or infrastructure platforms.
· 3+ years of experience in leadership roles, including leading teams of employees.
· Experience leading technical teams to deliver a strategically important product and/or a suite of products.
· Experience influencing senior executives (VPs, SVP, CxO), and setting expectations for major cross-functional initiatives.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.