ABOUT US:
Braintrust is the only network that gives in-demand talent all the freedom of freelance with all the benefits, community and stability of a full-time role. As the first decentralized talent network, our revolutionary Web3 model ensures the community that relies on Braintrust to find work are the same people who own and build it through the blockchain token, BTRST. So unlike other marketplaces that take 20% to 50% of talent earnings, Braintrust allows talent to keep 100% of earnings and to vote on key changes to improve the network. Braintrust is working to change the way freelance works – for good.
THE OPPORTUNITY
From time immemorial, humans have been of service to each other in a myriad of ways using their
intellect, language, and experience. However, with the invention of machines, machines also began to serve humans. Over time, machines have become extraordinarily sophisticated particularly with the advent of AI. Today, a Service Provider and a Service Recipient could be a human or a machine providing services to each other.
In this context, Service Modernization refers to a comprehensive suite of AI use cases that enable
enterprises to serve and service its customers across various touchpoints by:
- Having an acute understanding of each customer’s service profile
- Delivering superior service experiences proactively, preemptively and on-demand with an
appreciation of the context, persona, and journey
- Using machine learning algorithms to optimize and automate an enterprise’s service operation
Employing current and emerging technologies such as connected things, AR/VR, NLP for effective
customer engagement.
Role
Works with Functional Architect and Business Requirements Analyst to deliver a technical
solution architecture that will eventually be implemented. Also, works with the ecosystem
manager and the 3 rd party development partner, for viability determination.
Responsibilities
Skills
Apply Now!
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ABOUT THE HIRING PROCESS:
Qualified candidates will be invited to do a screening interview with the Braintrust staff. We will answer your questions about the project, and our platform. If we determine it is the right fit for both parties, we'll invite you to join the platform and create a profile to apply directly for this project.
C2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.
Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
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