Senior Technical Analyst (3740)

About GBG 

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

Professional Services Team, SEA

We provide our solutions on a global scale. Southeast Asia (SEA) is central to the group’s growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.

The team is responsible for providing professional services to address business objectives in the areas of risk prevention and fraud detection. To offer state-of-the-art software solutions and provide comprehensive client delivery and consulting support using our expertise and flexible, client-focused approach.

The Role

The role of Senior Technical Analyst will be to contribute to the successful deployment of GBG products and consulting for high customer satisfaction with existing customers.

The role will involve end-to-end implementation of GBG fraud products in client environments, from understanding and building business knowledge of the existing GBG products to execute the delivery and installation of these products. A key part of the role will be ensuring our solutions are delivered to high standards of innovation, quality and excellence that delight our customers.

What you will do

Business

• Work closely with our clients to deliver world class fraud and risk GBG solutions.
• This may consist of responding to customer queries, providing consultancy on correct usage of the system and fraud strategies, liaising with different business and technical teams for issue follow up, identifying and suggesting best practice improvements.

Configuration, training, and documentation

• Work closely with our clients and internal team members to document technical requirements, specification documents, provide technical training and to configure business related rules and other solution functionality.
• This may also consist of responding to customer queries.

Technical Support

• Technical product delivery support during different stages of the project. Provide installation and go live support for the customer.

Requirements

What We're Looking For

• Experience in system analysis in an Information Technology environment
• Familiar with SQL Server Database applications including performance tuning (Database design would be an advantage)
• Familiar with software solution onsite implementation and system integration experience
• Familiar with software solution and network structure design experience and hardware knowledge
• Strong knowledge of Microsoft Technologies and solutions including Windows Server and its components (for example, IIS), SQL Server, .NET framework, Web Applications and Services, Windows Applications and Services. Also, knowledge in software development, mainly using Microsoft technologies with open standards such as XML, JSON.
• Good knowledge of Windows operating system, networking, and communication
• Demonstrated comprehensive knowledge of system implementation projects preferably within financial services industry and/or fraud risk management or compliance areas.
• The ability to effectively facilitate work sessions with technical project teams and business stakeholders.
• Strong organizational and time management skills
• Fluent verbal and written communication skills in English is essential.

Behaviours we'd like to see

Benefits

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?