The Senior Team Manager will be charged with the responsibility to ensuring operational excellence at all times.
The main responsibility of the Senior Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance, as well as, to maintain quality service by enforcing performance standards, resolving quality/service problems, identifying trends and recommending system improvements, building a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role.
Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.
Responsibilities:
- Analyze employee data and performance
- Manage employee expectation and eventual requests
- Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
- Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
- Routine floor walks within the studio
- Establish and maintain culture of performance excellence within the studio
- Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
- Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates
- Planning, monitoring, appraising, and reviewing job contributions of subordinates
- Accomplishing staff results by communicating job expectations and feedback
- Ensuring continuous and properly organized communication flow within team, subordinates and with other departments
- Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements
- Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements
- Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs
- Supporting efficient workload distribution for subordinates in compliance with labor law and business needs
- Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget
- Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support
- Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications
- Replace colleagues during their vacations, sick leaves and other absences
- Higher education in Management / Business/Law;
- Excellent verbal and written English and Armenian;
- Technically proficient in computer programs, especially Microsoft Office;
- Substantial experience in team management, preferably in leading teams of 20+ people;
- Experience of working in and International company would be considered as advantage;
- Project management experience and ability to deliver high quality assignments within a short deadline;
- Inspiring leadership and strong management skills;
- High sense of responsibility and the ability to treat sensitive and confidential information in an accurate way;
- Ability to operate quickly and calmly within a large, complex, high pressure, dynamic environment while setting and maintaining key priorities;
- Target driven and goal oriented with demonstrated willingness to be flexible and adaptable to changing priorities;
- Strong organizational skills along with creative thinking and brave in experimenting;
- Experience in developing standards and procedures;
- Strong multitasking skills, excellent time management skills required for a fast paced work environment;
- Agile mind and excellent interpersonal skills.
We offer:
- Health insurance;
- Outstanding experience in an international environment;
- Excellent working environment including gym and canteen;
- Privilege card;
- Opportunity to use to Bookboon - the world's largest eBook and audio learning publisher (eBooks, Podcasts, Live Virtual Classrooms, Online classes etc.).
Apply today and become a part of International Team tomorrow!
