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Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Designation: Manager: Sales Support
Location: Turbhe, Mumbai
Reporting Manager – Senior Director Sales
Key Responsibilities:
- Pre-Sales Operations:
- Master Creation
- Contract Booking
- Order form generation,
- Validation of approvals before client activation
- Pricing approvals,
- Credit approval,
- Finance committee approval for contracts greater INR 25 Lakh
- NDA’s/MSA and relevant documentation if any
Post Sales Operations:
- Invoicing
- Account activation – coordination with product team or Stake holders
- Fulfilment on – BIR, DBC, FA – provide concierge to clients if problem with FA/DBC
- Renewal Tracking
- Supporting sales and collections team on realization of accounts receivables across business
Customer Onboarding & Management:
- Ensure smooth customer onboarding & Customer Lifecycle Management via regular interactions and feedback/cadences.
- Support Sales team on documentation with requisite coordination between internal and external legal team.
- Regular interaction with Clients to ensure revenue from signed contracts.
- Create and implement service plan across BUs .
- Same would include all contracts and respective users mapped, revenue from each contract, AOP per Ent. Account. Etc.
- Act as a process expert, leveraging internal knowledge to build trust and respect with both internal and external customers.
- Ensure adherence to highest levels of controls and compliance.
- Create and implement a Monthly engagement plan for existing users (Client), to increase usage & enhance D&B wallet share.
Account Servicing:
- Coordination for product trainings/demos for clients
- Customer query resolution on products by coordinating with internal teams.
- Interaction with customers for invoice acknowledgement and payment realization as per the credit terms
- Follow-ups with clients for document collection for CCAM report
Key Requirements :
- Strong Influencing and collaboration skills to leverage relationships across stakeholders to successfully drive results. Strong relationship management skills
- Highly articulate with excellent business communication (verbal and written) skills, MS Excel &, power-point & MS Word proficiency an added advantage.
- Motivated and Energetic with sound business acumen
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