Senior Team Lead, Account Management (Global Poker)

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Our Growth team in Toronto are currently looking for a Senior Team Lead, Account Management (Global Poker) to join the team. 

As a Senior Team Lead, Account Management, you’ll mentor and guide the team of Account Managers in strategic account management, advanced problem solving, Poker game play and intricate relationship building.

Key responsibilities will include:

• Manage the activities of the Account Managers and by proxy, all of its 1000+ customers. Guide them with department practices and well defined management precedents.
• Meet with the team regularly to discuss account management strategies and help guide them through difficult escalations in their portfolio of customers. 
• Use KPI’s to inform opinions on Account Manager portfolio performance and how to grow and improve in the role.
• Regularly review your approach to customer assignment and customer journeys for the Global Poker Account Management team and make recommendations for either growth or retention uplift to the Head of Account Management.

What you will bring to the role:

• 5+ years demonstrated B2C relationship management experience as well as 3-5 years experience in Team Management.
• Advanced understanding of Poker and/or Casino Table games a significant advantage.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
• Demonstrates client focused approach with high level emotional intelligence.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.