Senior Support Specialist

1. The candidate will work on issues and requests submitted via SNOW tickets as well as email escalations, communicate with users directly for issue analysis and solution validation .

2. Provide support during bridge calls for critical outages and escalation degradation.  

3. Responsible for creating knowledge management documentation and submitting platform tickets for any software defects they have identified and reproduced in lower environments.

4. Weekend and Holiday on-call rotational support will be needed.

• Bachelor’s degree in computer science or related field 
• 2+ years equivalent work experience
• Working knowledge of Application built using C,C++,Angular, Nodejs
• Experience and knowledge working in SQL databases (PostgreSQL, Sybase) and Snowflake. 
• Working knowledge programming/scripting languages such as Shellscripting, Python 
• Proficiency in API’s (REST) and tweaking attributes, Payload via POSTMAN 
• Knowledge in  AKS (Azure Kubernetes services) 
• Working knowledge in Log Analytical tools such as Datadog, Logic Monitor
• Working Knowledge of Docker, GitHub, Jenkins is preferred 
• Familiarity with GIT / Bitbucket Repositories 
• Working knowledge in Atlassian’s ADLM JIRA and SNOW

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion