Senior Strategy Manager - Site Operations

Senior Strategy Manager -  Site Operations

The Role

Senior Strategy Manager - Site Operations will play a critical strategic role to develop and promote organisational synergy and strong operational performance across global Hop and Editions. This role will develop and deliver effective operational process and coordination across the global business units, whilst driving operational excellence and efficiency.

The primary objectives of the role will be to create and implement strategic business processes; identify ongoing opportunities for operational improvement; enhance cross-functional alignment and communication; and drive overall business operational excellence to improve the profitability of the business units and customer outcomes.

The role will include Programme Management responsibilities for internal and cross-departmental projects to ensure strategic alignment across business units. They will be responsible for owning and evolving standard operating procedures to drive best practice. This will include advising and supervising SOP owners across the business units to write new policies, processes and procedures, as well as to refine existing ones.

More broadly, this role will identify strategic opportunities to align Hop and Editions strategy with Grocery and wider Deliveroo organisational business goals and objectives.

Above all, the role requires the strategic vision, resilience and adaptability to work in a fast-paced and ever evolving global business environment.

Responsibilities:

Operations Strategy: Develop and implement a comprehensive business coordination strategy to align Deliveroo’s global HOP and Editions business units and promote synergy across departments.Support the development and execution of a comprehensive long term operational strategy, aligned with the wider company goals and objectives.Organisational Alignment: Act as a liaison between global business units, facilitating the exchange of information, resources, and expertise to achieve organisational objectives. Identify and resolve conflicts or bottlenecks that may impede the smooth operation of global business units. Foster a culture of collaboration and knowledge sharing across business units, encouraging cross-pollination of ideas and best practice.Key Performance Indicators (KPI) Design and Reporting: Define key performance indicators and metrics to measure operational performance. Design standardised reporting mechanisms to track performance against established targets. Organise and facilitate regular cross-functional meetings, ensuring active participation and effective decision-making among stakeholders - Specifically WBRs, Monthly Metric Reviews, QBRs and other ad-hoc cross-departmental alignment meetings. Policy and Process Optimisation: Analyse existing operational policies and processes, and drive continuous improvement initiatives to streamline and improve business processes to enhance operational efficiency. 

1. Risk Management: Identify potential operational risks and develop strategies to mitigate them. Implement risk management frameworks and protocols to ensure business growth, continuity and resilience.

Project and Initiative Management: Lead large, complex projects for Site Operations, ensuring successful execution and delivery within defined timelines and budgets. Drive and oversee transformational initiatives across the business units, aligning these projects with the wider business long term goals and objectives. Ensure seamless integration of transformation initiatives cross-departmentally. 

Requirements:

1. Operational expertise and cross-functional knowledge.
2. Strong understanding of the global business dynamics, and experience working in a global environment.
3. Proven experience overseeing process development, improvement and implementation, and business coordination.
4. Demonstrated leadership capabilities, including the ability to influence stakeholders across all levels of the organisation.
5. Excellent strategic thinking and problem-solving skills, with the ability to analyse complex situations, frame them simply to stakeholders, and make sound decisions.
6. Exceptional interpersonal and communication skills, with the ability to collaborate effectively with individuals at all levels of the organisation.
7. Strong project management skills, with the proven ability to manage multiple initiatives simultaneously and deliver results within established timelines.

Note: This job description outlines the primary responsibilities and qualifications for the role. It is not an exhaustive list and may be subject to change based on the needs of the organisation.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.