Samsung SDS America is looking for a highly skilled and experienced Data Storage Administrator with expertise in NetApp NFS to join our SARC Operation team. In this role, you will play a pivotal part in supporting the architecture and design of large-scale data storage related services. You will be responsible for resolving highly technical issues, providing Level 3 support, and serving as a senior resource for IT initiatives and operations. You will also participate in design reviews and drive specific goals around performance, scalability, and availability. You will fill a key technical role in our team with equally dedicated engineers supporting our local client’s data storage infrastructure and services.
This role works a hybrid schedule (3 days office/2 days remote) at our Samsung Austin R&D Center (SARC) location in Austin, TX.
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.
Responsibilities:
- Perform level 3 support functions, including installation, configuration, upgrades, and support of NetApp ONTAP and StorageGRID Environments
- Configure and troubleshoot CommVault on Linux and Windows platforms
- Provide configuration and support for VMware storage environments, including Nimble
- Identify and determine root causes of performance issues in an EDA environment from end users to storage subsystems
- Implement vendor-supplied tools to support storage platforms effectively
- Develop new monitoring frameworks using open source, commercial, or internally-developed tools
- Create dashboards for end users to enhance visibility and usability
- Maintain and update technical documentation to ensure accuracy and completeness
- Automate provisioning, updating, reporting, and alerting for file systems and storage arrays
Requirements
- 7+ years of enterprise storage support
- High School Diploma
- Expert level knowledge of NFS on NetApp ONTAP or similar storage platforms
- 1+ years of experience supporting at least one enterprise backup system: CommVault, Networker, or NetBackup
- Expert level knowledge of storage architectures and protection technologies
- Ability to quickly learn new technologies
- Proficiency in translating end user requirements into hardware and software requirements
- Independent work capability at all phases of the storage life-cycle
- Effective communication skills with users and colleagues across multiple time zones
- Willingness to provide on-call support 24x7 for approximately 2-3 weeks per year
- Willingness to work evenings and weekends as required
- Ability to diagnose issues with NFS on Linux, intermediate working level knowledge of Linux
Preferred:
- Bachelor’s Degree in Computer Science or Engineering
- 5+ years supporting enterprise storage in an EDA or HPC environment, with 3+ years of NetApp support
- 1+ years of experience supporting storage for Windows clients and VMware
- NCDA certification
- RHCE or VCP or equivalents
- Advanced Linux skills
- Proficiency with LDAP or Active Directory and understanding of the storage automount process
- Experience with enterprise monitoring solutions
- Experience with NetApp FabricPool using StorageGrid or other S3 environments
- Experience with NetApp APIs
- Experience supporting CommVault and database technologies
- Basic proficiency with Python
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
