About Digital Technology & The SSO
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
What you get to do in this role:
Take small to large IT, Security and Compliance programs/projects from original concept through final implementation
Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
Create status reporting to support project/program discussions at Steering Committee and Sponsor level
Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking
Responsible for taking large security programs from business case through post-implementation
Help streamline work process to improve efficiency and consistency
Engage with the business at different levels to understand technical needs, capture the requirements and coordinate prioritization
Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes
Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems
Develop standardized processes and methodologies for value driven program management
Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements
To be successful in this role you have:
MUST HAVE experience with M&A due diligence and integration
10+ years of hands-on project management experience
6-8 years of PM experience within a large to medium-sized software company
Security experienced preferred but not required
Preferred candidate will have 4-5 years of experience with Security topics, compliance and managing security projects
Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions
Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas
Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
Ability to guide teams and provide technical solutions while mitigating or removing hurdles / obstacles
Experience overcoming project crisis
Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
An understanding of global cybersecurity themes, regulations, trends, tools, and terms
Experience managing a portfolio of programs and projects
Experience working with auditors and audit findings preferably focused on security is desirable
Excellent teamwork, communication skills, problem solving, conflict resolution management, active listening, time management, interpersonal skills, negotiation and persuasion with demonstrated ability to partner with teams across the company
Exceptional relationship building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide
PREFERRED Experience
Active holder of one or more professional designations or accreditations in relevant field, e.g., Certified Program Mgmt. Professional (PMP); CSPO (product owner) or CSSM (Scrum Master); Lean Six Sigma (LSS) Green/Black Belt.
NOW Platform Exp would be very nice to have
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Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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