The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.
Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow, you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.
Does your resume show years of building consumer-grade experiences? Can you talk in technical depth about some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success.
While being technical & experienced in building consumer-grade experiences is highly admired, this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset.
Careful consideration will be given to applicants who are ServiceNow certified #RiseUp @ learning.servicenow.com
What you get to do in this role:
- Discover
- Take ownership of critical business functions or market segment features and experiences.
- Engage with internal stakeholders (such as other PMs, architecture, operations, business development, sales, marketing, and customer success teams) and customers to understand requirements and business needs.
- Collaborate with the UX team to create solution variants and conduct user research, market research, and competitive analysis to create a best-in-class solution on the ServiceNow platform.
- Build
- Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed. Define technical requirements and work with engineering on scope.
- Effectively work with our internal product teams to ensure that our products, APIs, and user experiences can be used to enable the required use cases and scenarios across the spectrum of products.
- Partner with microservices product teams to align priorities and roadmaps with application experience product teams.
- Manage the delivery of digital experiences in ServiceNow CX/EX, identifying microservices dependencies for scalability.
- Launch
- Manage product delivery from POC to ongoing releases, resolve technical issues, and meet committed timelines organization-wide.
- Define product performance and effectiveness metrics.
- Coordinate solutions across multiple technical teams and ensure committed product delivery timelines are achieved across the organization, including but not limited to engineering.
- Iterate
- Frequently check product performance and iterate on features to achieve the necessary business objectives.
- Help resolve technical blocking issues.
- Develop and maintain relationships with key decision-makers across the organization.
Deliverables:
- Product definition and functional specifications for Application features, Application APIs, and Application experiences
- KPIs/metrics - Functional and Technical
- Product hypotheses and experimentation strategy
- Use cases and user stories.
- Pitch presentations and shareable one-pagers
- Acceptance Criteria for products and features
- Functional documentation and adoption strategy
To be successful in this role you have:
- 12 years minimum Product Manager experience required.
- Adobe AEM Experience
- Hands-on experience with AEM components, templates, workflows, and other core functionalities.
- Proven and demoable track record of projects built in AEM stack
- AEM Skills
- Proficiency in AEM development tools including Adobe Experience Manger Sites and Adobe Experience Manger Assets.
- Strong understanding of AEM development best practices including component development, sling models, HTL/Sightly, and OSGI bundles
- Frontend technologies
- Knowledge of frontend technologies such as HTML, CSS, JavaScript, and AJAX, with the ability to integrate frontend code with AEM
- Integration and Customization
- Experience integrating AEM with third-party systems and services using APIs, web services, and other integration methods.
- Ability to customize AEM functionality through the development of custom components, workflows, and servlets.
- Quality and Testing
- Proficient in testing AEM applications and components, including unit testing, integration testing, and user acceptance testing.
- Familiarity with AEM testing frameworks and tools, such as JUnit, Mockito, and AEM Mocks.
- Continuous learning and growth
- Commitment to staying updated with the latest developments in AEM and related technologies, including attending training sessions, webinars, and conferences.
- Willingness to learn and adapt to new tools, methodologies, and best practices in the field of web content management and digital experience platforms.
#Productjobs
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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