The Fleet Operations Program Management team at Zoox is responsible for delivering cross-functional programs and projects critical to the successful growth, expansion, and efficient operation of Zoox’ commercial service. We partner closely with teams within Fleet Operations and stakeholders from other departments to verify, validate, and launch the newest software on our fleet while progressively maturing our operational processes and procedures to deliver a high-quality customer experience. We seek a seasoned program manager to drive strategic initiatives critical to enabling operations at scale.
As the Staff/Senior Program Manager, Strategic Initiatives, you will be responsible for end-to-end management of varied operational initiatives that will enable efficient operations at an ever-increasing scale to meet core business objectives. This includes onboarding and integrating external vendors to complement our operational capabilities while maturing our existing operational tools, processes, and procedures. You will work closely with the Operations, Product, Software, Hardware, and other teams to build and execute a roadmap which enables operational efficiency at scale and drives highly complex initiatives to closure. Moreover, you’ll be responsible for developing and implementing change management strategies to help the Fleet Operations team successfully navigate the transition to commercialization.
In this role, you will:
- Partner closely with Operations, Product, and Engineering teams to burndown technical requirements, identify constraints or process gaps that are limiting efficient operations at scale, and drive improvements to our unit economics
- Drive the procurement and integration or internal development of operational tools necessary to successfully and efficiently operate our commercial service and provide a high-quality consumer experience.
- Lead, develop, and execute comprehensive plans for the onboarding and integration of third-party vendors across technical tooling and operational outsourcing.
- Develop and implement comprehensive change management strategies that align with the organization's goals and objectives.
- Proactively identify potential cross-functional risks associated with your key initiatives, build and maintain a risk register, and develop risk mitigation strategies. Regularly monitor risks and implement contingency plans as necessary.
- Mentor and/or supervise a team of 1-4 Program Managers in support of the Strategic Priorities of the overall Fleet Operations organizations
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- Minimum of 10 years of experience in program management
- Experience onboarding and/or managing third-party vendors
- Experience with long sales cycles involving outbound RFI/RFP requiring heavy financial analysis
- Demonstrated ability to design and execute large-scale change management strategies, and proven track record of successfully managing complex, large-scale integration projects
- Excellent leadership, communication, and interpersonal skills, and the ability to influence and drive change across multiple levels of the organization
Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- Management consulting or strategic consulting experience
- Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
- PMP, PgMP, or similar project management certification - major preference
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $155,000 to $224,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
