About Digital Technology:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
What you get to do in this role:
- As a key member of the Security team, you will be responsible for architecting, building and consulting on solutions related to securing our global cloud infrastructure that runs our SaaS product.
- The Security team designs and implements the security infrastructure that runs our SaaS platform at scale with high availability.
- Research security technologies and products in the marketplace
- Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing cost estimates.
- Plans security systems by evaluating network and security technologies; developing requirements for network environments; designs public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures as well as hardware and software encryption solutions; adhering to industry standards.
- Implements security systems by specifying intrusion detection methodologies, preparing preventive and reactive measures; creating, transmitting, and maintaining keys and encrypted data; providing technical guidance to engineering and support teams; completing documentation.
- Verifies system and application security by performing security assessments, code reviews, configuration and design reviews.
- Maintains security by ensuring we have adequate security measures that align with our compliance standards and policies; conducting incident response analysis when required, and working with leadership and technical teams on remediation plans.
- Helps define and scope new projects and programs, prepares presentation material including problem statements, proposed solutions, and business justification.
To be successful in this role you have:
- To be successful in this role, we need someone who has: The candidate should have a strong background in systems architecture and engineering, understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, databases, web and application servers. Prior experience in software or systems development/engineering and managing large-scale server infrastructure is highly desirable.
- Strong Linux expertise is a must.
- Solid experience and skillset in working with Linux and/or UNIX
- Experience in working with or deploying identity management solutions (privileged access management and user behavioral analytics)
- Working knowledge of Java and JavaScript, as well as other programming languages
- Working knowledge of web application technology and API frameworks, authentication, and secure coding best practices
- Working knowledge of network architecture including routing and switching, firewall design and load balancing
- Familiarity with MySQL, Oracle, MongoDB, Cassandra or similar technologies
- Familiarity with Bind DNS, OpenLDAP, Apache/Tomcat, ElasticSearch, as well as security technologies such as Snort/Suricata and Splunk
- Familiarity working with load balancers, BigIP/F5 iRules
- Understanding of Apache/Tomcat; some experience with Java and JS is a plus
- Experience with threat modeling, vulnerability assessments, and penetration testing is highly desirable
- Familiarity with virtualization and cloud infrastructure technologies
- Candidate must have good communication skills and work well in a collaborative team environment
- A CS/EE degree with 8+ years of proven, related experience is required
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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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